- An incorrect product has been delivered to you i.e. the product does not match the item in the order confirmation email.
- Product is defective.
Most of our products are handcrafted resulting in each item being unique and slightly different from each other. Given the nature of our products, we reserve sole discretion to provide resolution as we deem fit.
Please ensure that the product you return is unused, unworn, unwashed and in its original condition with all tags intact.
Only regular priced items may be exchanged, unfortunately sale or clearance items cannot be exchanged.
Every return or exchange request is treated as an individual case. We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency and/or the package is refused by the recipient.
- If your purchase meets our return criteria stated above, please contact our care team within 7 days of delivery with the following information:
- Order number
- Delivery address
- Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item
You may contact us via email at firstname.lastname@example.org We will look into the issue and respond to you within 48 working hours.